We are experiencing higher than usual order volumes at the moment. We seek your kind understanding and patience as shipments may be delayed.
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of PHP3,000. There will be no shipping charges if you choose to click and collect from our stores.
Your order will be processed up to 3 business days to be ready for delivery.
Your order will be delivered within 4 – 7 business days depending on your delivery address, after the order leaves our distribution center.
For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 3 business days. To track your order, please input your tracking number here.
Delivery Rules and Restrictions
Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Philippines. All deliveries must be signed upon receipt.
Please note our distribution center(s) are closed on public holidays in Philippines. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days
Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.
|1 Jan||New Year's Day|
|2 Jan||Day After New Year's Day|
|5 Feb||Chinese Lunar New Year's Day|
|9 Apr||The Day of Valor|
|18 Apr||Maundy Thursday|
|19 Apr||Good Friday|
|1 May||Labor Day|
|12 Jun||Independence Day|
|12 Aug||Eid al-Adha (Feast of the Sacrifice)|
|21 Aug||Ninoy Aquino Day|
|26 Aug||National Heroes Day|
|1 Nov||All Saints Day|
|2 Nov||All Saints Day Holiday|
|30 Nov||Bonifacio Day|
|22 Dec||December Solstice|
|24 Dec||Christmas Holiday|
|25 Dec||Christmas Day|
|30 Dec||Rizal Day|
|31 Dec||New Year's Eve|
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
Your order was shipped during our sales and promotions season.
You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
Your order was placed during a local public holiday.
There were unpredictable circumstances beyond our control.
Do you want to find out the current delivery status of your order? You can easily track the status of your order.
If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.
Our online shop will only ship within Philippines.
If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.
If you cannot find the answer to your question here, we recommend you to contact us via
1) Live Chat: Look out for this icon on the bottom right of your screen.
*Available only when our customer service agents are not currently attending to other customers
2) Call at: + 63 2395 3325 (If you are using PLDT as telecom provider, please use the following number: 1800 1110 2600)*
Our advisors will be happy to assist you.